CANCELLATION POLICY

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order is processed, dispatched, or shipped from the seller/warehouse.

Cancellation requests can be initiated through:

• Customer support
• Registered email communication
• Official customer care channels available on the website

Once the order is dispatched or installation scheduling is initiated, cancellation requests may not be accepted.

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2. Cancellation of Customized or Special Orders

Orders placed for customized products, made-to-order furniture, interiors, wardrobes, false ceiling works, or specially procured products may not be eligible for cancellation once production, procurement, or processing has started.

Any advance paid towards such orders may be non-refundable unless otherwise agreed in writing.

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3. Cancellation by the Company

Payism Pvt Ltd reserves the right to cancel any order under the following circumstances:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent transactions
• Payment authorization failure
• Operational limitations
• Regulatory restrictions
• Incomplete customer information

In such cases, customers shall be informed through registered contact details and eligible refunds shall be processed accordingly.

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4. Refund for Cancelled Orders

• Refunds for eligible cancelled orders shall be processed to the original payment method used during purchase.
• Refund timelines may vary depending on banking partners, payment gateways, or card issuers.
• Typically, refunds are processed within 7 to 14 working days from cancellation approval.

For EMI transactions, reversal or cancellation of EMI plans shall be governed by the respective bank’s policies.

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5. Non-Cancellable Products/Services

The following categories may not be eligible for cancellation:

• Installed products
• Opened or used products
• Customized furniture/interiors
• Products damaged due to customer handling
• Services already rendered or completed

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6. Contact for Cancellation Requests

For cancellation assistance, customers may contact:

Payism Private Limited
Customer Support Email: info@payism.in
Customer Care: +91-9666557889
Website: www.payism.shop