RETURN & REFUND POLICY

RETURN & REFUND POLICY

Last Updated: 17 September 2026

1. Scope of This Policy

This policy governs product returns, replacements, and refunds after an order has been delivered. Order cancellations before dispatch are governed separately under the Cancellation Policy.

2. Return Eligibility

A. Products with a doorstep open-box option:

● Customers can open the package at the doorstep and inspect the product before accepting delivery.

● If damage is visible at this stage, the customer may refuse the delivery on the spot. This is treated as a delivery refusal under the Cancellation Policy.

● If damage is not visible at the doorstep but is discovered after acceptance, the customer can raise a return

ticket with Payism within 3 days from the date the order is marked: Delivered, along with photo or video evidence of the damaged product and its packaging.

● Covers physical damage, missing accessories, expired products, or incorrect items delivered.

B. Products with no doorstep open-box option:

● Where the product does not offer a doorstep opening/inspection option, the customer may accept delivery and inspect the product after opening the package.

● If damage is found, the customer can raise a return ticket with Payism within 3 days from the date the order

is marked: Delivered, along with photo or video evidence of the damaged product and its packaging.

C. Products Requiring Professional Installation (e.g., Appliances, Electronics):

● Pre-Installation: If damage or missing parts are discovered upon opening the box prior to installation, raise a ticket within 3 days with photo/video proof for a replacement.

● Post-Installation: If a technical flaw or functional defect is identified during or after professional installation, resolution will be governed by the manufacturer’s brand warranty. Payism will actively coordinate with the brand's authorized service center to arrange a technician visit, repair, or replacement as per brand guidelines.

D. Missing Items or Wrong Product Delivered:

● If you receive an incomplete order or a product completely different from what you ordered, you must raise a ticket within 48 hours of delivery. An unboxing video clearly showing the sealed outer box being opened and the shipping label intact is strongly recommended to expedite verification.

3. Physical Damage

Where physical damage is confirmed after the package has been opened (as per Section 2A or 2B),

Payism takes responsibility for the product and initiates a resolution as follows:

● Replacement is the preferred resolution and will be processed by Payism once the customer raises a ticket with valid proof.

● A refund will be issued only if the customer specifically requests a refund instead of a replacement, or if a replacement unit is not available in stock.

4. Technical / Functionality Issues

Where a product does not function correctly despite showing no visible physical damage, this is classified as a technical issue. The brand is responsible for resolving technical issues in line with its own warranty or replacement policy. Payism's role in such cases is limited to coordinating and facilitating communication between the customer and the brand.

5. Reverse Pickup & Refund Timeline

Quality Check (QC): Refunds or replacements are subject to a physical Quality Check upon reverse pickup or receipt at our seller warehouse. The item must be returned in its original condition, with original packaging, price tags, user manuals, and warranty cards intact.

Refund Processing Time: Once the returned item passes QC (or once a non-delivery/damage ticket is approved), Payism will initiate the refund within T+5 to T+7 working days.

6. Non-Returnable Items

The following are not eligible for return, replacement, or refund:

● Products with no visible physical damage

● Products already installed, used, or altered by the customer

● Products requiring professional installation, once installation has been completed

● Products damaged due to customer handling after delivery

7. Contact for Return & Refund Assistance

For assistance with returns, replacements, or refunds, customers may contact:

● Payism Private Limited

● Customer Support Email: support@payism.in

● Customer Care: 9240567678

● Website: www.payism.shop